Medicaid provider

Notice of Non-Discrimination

 Discrimination is Against the Law

Rio Grande Children’s Dentistry complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  Rio Grande Children’s Dentistry does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

 Rio Grande Children’s Dentistry:

 • Provides free aids and services to people with disabilities to communicate effectively with us, such as:

○ Qualified sign language interpreters

○ Written information in other formats (large print, audio, accessible electronic formats, other formats)

 • Provides free language services to people whose primary language is not English, such as:

○ Qualified interpreters

○ Information written in other languages

If you need these services, contact the Front Office Manager.

If you believe that Rio Grande Children’s Dentistry has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Heather Slack, Civil Rights Coordinator, 9201 Eagle Ranch Rd NW, Albuquerque, NM  87114, (505) 892-9010, Fax – (505) 890-2949, You can file a grievance in person or by mail, fax, or email. You may also contact the Civil Rights Coordinator if you need help filing a grievance.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at





Our legal duty

We are required by federal law to maintain the privacy of your health information.  We are also required to give you this notice about our privacy practices, our legal duties, and your rights concerning your health information.  We must follow the privacy practices that are described in this notice while in effect. 

We reserve the right to change our privacy practices and terms of this notice as permitted by law at any time. New terms of the privacy practices will be effective for all health information that we maintain including, health new information we created or received before we made the changes. If we do make a significant change to this notice we will make the new one available upon request.

Uses and disclosures of health information

We use and disclose health information about you for treatment, payment and healthcare operation.  For example:

Treatment: we may use and disclose your health information to a physician or other healthcare provider providing treatment to you.

Payment: may use and disclose your health information to obtain payment for services we provide to you.

Healthcare Operations: We may use and disclose your health information in connection with our healthcare operations.  Healthcare operations include quality assessment and improvement activities, reviewing the competence or qualifications of healthcare professionals, evaluating practitioner and provider performance, conducting training programs, accreditation certification licensing or credentialing activities.

Your authorization: In addition to our use of your health information for treatment, payment or healthcare operations, you may give us written authorization to use your health information to disclose it to anyone for any purpose.  If you give us authorization you may revoke it in writing at any time. Your revocation will not affect any use or disclosures permitted by your authorization while it was in effect.  Unless you give us written authorization we cannot use or disclose your health information for any reason except those described in this notice. 

Your family and friends:  we must disclose your health information to you, as described in the patient rights section of this notice.  We may disclose your health information to a family member, friend or any other person to the extent necessary to help with your healthcare, but only if you agree that we may do so. 

Persons involved in care:  we may use or disclose health information to notify or assist in the notification of (including identifying or location) a family member, your personal representative, or another person responsible for your care, your location,  your general condition or death.  If you are present then prior to use or disclosure of your health information, we will provide you an opportunity to object to such uses or disclosures.  In the event of your incapacity or emergency circumstances, we will disclose health information based on a determination using our professional judgment disclosing only health information that is directly relevant to the person’s involvement in your healthcare.  We will also use our professional judgment and our experience with common practice to make reasonable inferences of your best interest in allowing a person to pick up filled prescriptions, medical supplies, x-rays or other similar form of health information. 


Marketing health related services:  we will not use your health information for marketing communications without your written authorization.

Required by law:  We may use or disclose your health information when we are required to do so by law.

Abuse or Neglect: We may disclose your health information to appropriate authorities if we reasonably believe that you are a possible victim of abuse, neglect or domestic violence or the possible victim of other crimes.  We may disclose your health information to the extent necessary to avert a serious threat to your health or safety or the health or safety of others.

National Security:  We may disclose to military authorities the health information of armed forces personnel under certain circumstances.  We may disclose to authorize federal officials health information required for lawful intelligence, counterintelligence and other national security activities.  We may disclose to correctional institution or law enforcement official having lawful custody of protected health information of inmates or patients under certain circumstances.

Appointment Reminders:  We may use or disclose your health information o provide you with appointment reminders such as voicemail messages, postcards or letters.



Access: You have the right to look at or get copies of your health information with limited exceptions.  You may request that we provide copies in a format other then photocopies.  We will use the format you request unless we cannot practically do so. (You must make a request in writing or sign the proper forms in our office to obtain access to your health information).

Alternative Communication: you have the right to request that we communicate with you about your health information by alternative means or an alternative location. You must make your request in writing and must specify the alternative means or location and provide satisfactory explanation.

Restriction: You have the right to request that we place additional restrictions on our use or disclosure of your health information.  We are not required to agree to these additional restrictions, but if we do we will abide by our agreement (except in an emergency).

Amendment:  you have the right to request that we amend your health information (your request must be in writing and must explain why the information should be amended), We may deny your request under certain circumstances.


Questions and complaints

If you want more information about our privacy practices or have questions or concerns please contact us. 

If you are concerned that we may have violated your privacy rights, or you disagree with a decision we made about access to your health information or in response to a request you made to amend or restrict the use or disclosure of your health information or to have us communicate with you by alternative means or at alternative locations, you may complain to us using the contact information at the end of this notice. You may also submit a written complaint to the U.S. Department of Health and Human Services.  We will provide you with the address to file your complaint upon request.

We support your right to the privacy of your health information.